Feedback and complaints

The Greater Sydney Commission welcomes feedback and complaints and sees them as an opportunity to improve the way we do things. We are committed to responding to feedback and complaints in an open and timely way.

We expect all our staff members to treat complaints seriously and be fair, effective, and efficient when they deal with them.

If you have a complaint...

The Commission wants to hear about it.

You should first try to resolve the issue with the staff member you are dealing with, as it may be something that can be resolved quickly and easily.

If you aren’t satisfied, you are welcome to speak to that staff member’s manager.

If you would like to make a more formal complaint, you can do so:

  • in writing - by letter, or e-mail; or
  • verbally - on the telephone.

If you wish to make a complaint: write, email or telephone us at:

Post: GPO Box 257, PARRAMATTA NSW 2124
Tel: 1800 617 681